Workforce Reporting and Analysis
What do my people do all day? Unfortunately, operational executives ask themselves this question daily as they struggle to understand how to make fact-based decisions to improve productivity and reduce costs.
OCís Workforce Reporting and Analysis (WRA) solution provides the answer.† WRA monitors and analyzes all user activity to provide operational executives the visibility into the true productivity of each employee and team.† This includes productivity by transaction type and can include rework or errors created.† High and Low Performers can be identified and provided consistent, evidence based performance feedback.† In addition, visibility is provided into how the work is done, providing process and application flows and documented best practices.† †This gives organizations the information necessary to maintain HR and Service Level compliance, improve productivity and processes, target training, and reduce desktops.
WRA provides real time empirical metrics by employee or teams of employees to:
A New Level of UnderstandingWRA can be used to understand everything from detailed individual work processes, all the way to understanding complex multi-organizational processes. WRA captures work as it crosses business systems, applications, and desktops to provide a view of work as it occurs, where it occurs.
WRA provides additional value to customers including: