Process Centric BI
Comprehend allows you to slice, dice, analyze and interrogate your processes based on any of your thousands of process attributes. With all of the process details, it becomes easy to find the process variations and exceptions that are draining value out of your business. Comprehend doesn't limit or force you to configure the 'important' attributes for analysis, instead it provides the flexibility and power you need to find the real root cause of your process variations.
Process Variation Root Cause Analysis
Comprehend provides the capability to filter your process by any attribute and allows you to interrogate your data in virtually any manner you need. This provides the flexibility to drill into any aspect of your business process, whether it's based on the specifics of the customer purchase, account, etc. or the dynamics of the process itself (e.g. time it took to execute this process step, change in order value, etc.) or any conceivable combination. Process details can be graphed, charted and examined. For instance, you can see the distribution of the value of loans vs. the age of the loan or the value and number of claims that require manual process intervention.
Together this provides the ability to understand exactly what is causing the unexpected variations in your process. Whether it's an unexpected time to execute a process, loss of order value, change in claim value or anything else, Comprehend provides the ability to focus in on just that segment of your process. You can then interrogate the data to understand what the common elements are that are causing this unwanted behavior.
Process Monitoring and Control
Continuous monitoring ensures that your processes are executing as expected. As process variations are discovered and resolved, continuous monitoring ensures that the last improvement is effective and points the way to the next improvement. With its ability to publish configurable reports, Comprehend plays a key role in process monitoring and reporting.
Comprehend integrates well into any existing BI installation. Traditional BI typically is focused on highly structured, very clean data that supports reporting and analysis. Comprehend's Process Centric BI complements this well by taking all of the detailed data from all sources and providing a way to analyze this unstructured process data to look for operational insights. Process statistics, findings and other established analysis provided by Comprehend is easily provided as a data source to your existing BI implementation.