Comprehend Architecture

Comprehend provides two levels of information analysis, Analytics Cluster and the Process Intelligence Cluster allowing organizations to move from an understanding of how systems are being used, to stepping up to understanding how business processes are being executed.

Analytics Cluster

Comprehend - Analytics Cluster (Web / 'Green-Screen') provides passive collectors that observe real-user interaction with your web based or 'green-screen' based systems. The information on your real-user system interaction provides a deep understanding of the workflows and processes that are most commonly used, where workflow bottlenecks are creating real-user issues, and how to improve the productivity, experience or value of an interaction with your system.

Process Intelligence Cluster

Comprehend - Process Intelligence Cluster provides the next level of understanding. By combining real-user interaction on disparate systems (web, 'green-screen' or any combination) and augmenting this information with process execution details from existing system interfaces (IVR logs, claims submission jobs, order invoicing processes, etc.) a full end-to-end business process emerges from the details. Only by combining all the information in your IT stack with the real-user interactions with those systems gives you a complete picture of your business processes.

Extreme Scalability

Comprehend is designed for extreme scalability. Comprehend is designed as a distributed system that can scale from a small implementation, to a world-wide enterprise deployment.