Automation

Whether your challenges relate to improving claims processing accuracy and efficiency, improving customer service, enforcing compliance, or reducing costs, Comprehend's Automation solution is designed to automate routine tasks and workflows and improve first pass efficiency.

With Comprehend, you can eliminate redundant, repetitive data entry which reduces training and other operational expenses while improving agent knowledge, workflow and productivity. Comprehend automation capabilities include:

• Business rules to determine workflow
• Real-time status, centralized control
• Highly secure, encrypted data
• Tasks that span multiple systems, applications or services

Comprehend's Automation solution delivers value and benefits spanning multiple industries. As example:

• Healthcare Insurance companies have significantly increased Operational First Pass Rate by automating the processing of a large number of additional claims beyond the capability of their primary claims adjudication application.
• P&C Insurance companies have reduced administrative costs, improved First Notice of Loss, reduced claims inventory and improved quality and combined ratios.
• Customer Service organizations have increased customer satisfaction and service by improving First Call Resolution (FCR), order entry, and provisioning processes.

Comprehend's Automation solution is an integrated component of the OC Comprehend Productivity 2.0 suite which is designed to give you visibility and measure how users interact with their desktop applications to perform their tasks, identify process bottlenecks, redundancies, compliance risks and other candidates for process improvement.