OpenConnect is the leader in process intelligence and workforce analytics solutions that automatically discover, automate and improve service processes and optimize workforce productivity. Combining unparalleled experience and solution capabilities, OpenConnect enables our clients to more quickly address and adapt to today’s operational and competitive challenges. Many organizations have significantly improved day-to-day operations with Comprehend resulting in the savings of millions in the first year of deployment.
Capture Your Business Process Without Integration
Comprehend captures information about your business processes using completely passive techniques. No invasive ETL is required to understand your processes. The information on process instances exist in the IT systems today. Comprehend's use of existing feeds and files, coupled with the data describing user interaction with the systems, provides a complete picture of your business processes.
Identify Any Process
Comprehend can identify and examine any business process in your enterprise. From understanding how your employees are using your systems to the lifecycle of your orders, claims, loans, etc., Comprehend examines all of the data and creates a process model from the 'bottom-up' showing you the true picture of your process execution. The process map is fully quantified to show you information such as how often different process branches are used, how long they take, etc.
Examine, Analyze And Explore Your Process Variations
Comprehend captures your workflow completely, allowing you to filter and analyze any attribute of your process execution. Unlike traditional BI tools that rely on technology that limits the attributes you can query, Comprehend allows you to filter and query the data based on any set of the thousands of attributes that describe your processes.
Automatically Discover Variations In Your Processes
Using our advanced process analytics, Comprehend examines your processes, looking for groups of similar activity. Discovering these 'islands' leads to the identification of process inefficiencies, which in-turn can lead to the quick, low risk process improvements.
Learn more about the architechture of Comprehend.