Overview

OpenConnect is committed to providing the best solutions, services and support that translate into real business value for you. As your technology and business partner, OpenConnect offers a framework of services that covers the entire lifecycle of a project - from solution planning to implementation - through to business improvement.

With over 30 years of experience, we deliver the business, analytical, and technological expertise you need wherever and however you need it.

OpenConnect Services

In addition to award-winning technology, OpenConnect also offers world-class professional services that can assist you in understanding the truth about your processes, achieving your business improvement objectives, and implementing a continuous improvement process to maximize your investment ROI. OC Professional Services focuses on identifying key value and quality metrics to help our customers understand, measure, track, and realize their costs-savings and improvement objectives. Through a comprehensive set of consulting services and educational offerings, we help our customers build and execute process analytics and improvement programs using our proven delivery approach and products.
The benefits include:

• Increased value, faster delivery of results, and decreased costs:
  • Full set of solutions including educational and quick start offerings
  • Practical release approach that delivers value quickly
  • Analytical Services to identify on-going continuous improvement opportunities and value attainment
• Accelerate adoption and benefits through comprehensive knowledge transfer and mentoring:
  • Train and mentor the customer's team with proven standards and best practices
  • Rapidly enabling the customer to become self-sufficient
  • Facilitate knowledge transfer and resource support
• Increased quality solutions and risk reduction:
  • Pragmatic structured approaches for process discovery, work and activity analysis, process improvement, and results measurement to get early visibility to problems and do faster root cause analysis.
  • Define value releases around quality projects and testing implementations leveraging in-depth project experience and best practices.