OpenConnect Intros Workforce Reporting and Analysis (WRA); Software Chronicles Employee Work Processes, Identifies Best Practices and Causes of Sub-Optimal Performance
Dallas, TX November 10, 2011 - OpenConnect, the leader in business process intelligence and workforce analytics software and services, today announced Workforce Reporting and Analysis (WRA). This latest generation of the company’s unique software helps executives understand exactly what their employees are actually doing throughout the day, providing real-time empirical metrics on the productivity of individual employees or entire organizations.
Too often, gauging the actual quantity and quality of employee performance is a guessing game based on multiple assumptions and on employees’ self-documentation. Without an automated, intelligent means of viewing the actual work process as it occurs, managers are unable to judge production standards and quality standards.
WRA illuminates the previously dim view management had into employee work habits. A small piece of code that resides transparently on employees’ desktops, WRA monitors and analyzes all user activity across applications and systems, to provide executives visibility into the true productivity of each employee and team. WRA tracks and analyzes everything from detailed individual work processes, to complex multi-organizational processes.
“Without detailed information about how people spend their time while performing their assigned tasks, it is impossible to maximize productivity or align resources to improve enterprise objectives, such as increasing customer satisfaction or lowering processing costs,” said Edward M.L. Peters, CEO of OpenConnect. “WRA’s ability to provide that information - and to suggest next steps for improvement based on the answers - makes it extremely valuable to insurance payers whose large, multi-step claims processing function can be adversely impacted by underperforming work teams or employees.”
WRA captures work as it crosses business systems, applications and desktops, providing a view of work as it occurs, where it occurs, identifying bottlenecks, inefficient processes, underutilized resources and misuse of company systems and data. This provides organizations the information necessary to maintain HR and Service Level compliance, improve productivity and processes, target training and reduce costs.
WRA is tightly integrated with OpenConnect’s Comprehend 6, Process Intelligence and Workforce Analytics platform. Announced earlier this year, Comprehend 6 includes the Healthcare Insurance Solution Accelerator Template. This solution accelerator kit contains pre-defined reports, dashboards and analytical workflows in the areas of Workforce Productivity and Auto-Adjudication. An easily customizable solution template allows Healthcare Insurance companies to even more quickly begin understanding their cost drivers and identify opportunities to improve their business.
Availability and PricingWRA is available immediately. Pricing is dependent upon configuration. For more information, please contact OpenConnect at 972-888-0470 or via email.
OpenConnect is the leader in process intelligence and workforce analytics solutions that automatically discover, automate and improve service processes and optimize workforce productivity. Combining unparalleled experience and solution capabilities, OpenConnect enables our clients to more quickly address and adapt to today’s operational and competitive challenges. Learn more about OpenConnect at www.oc.com.