OpenConnect Hosts ‘Driving Administrative Cost Reductions by Improving Service Processes and Workforce Productivity’ Symposium at AHIP’s Fall Forum 2011

Dallas, TX November 2, 2011 - OpenConnect, the leader in business process intelligence and workforce solution, today announced that it will host the “Driving Administrative Cost Reductions by Improving Service Processes and Workforce Productivity” symposium at AHIP Fall Forum 2011 at the Renaissance Hotel in Chicago on November 15th. Edward M.L. Peters, OpenConnect CEO, will host the breakfast symposium. Joining Mr. Peters will be John Cicchino, Director of NASCO’s Business Effectiveness Unit.

A key measure of efficiency in claims processing for healthcare insurance payers is operational first pass rate. The session will spotlight both NASCO and OpenConnect efforts to drive leading practice first pass rates and workforce productivity improvements that have achieved significant (and sustained) cost reductions for healthcare insurance payers.

“In today’s service economy, insurance executives face significant challenges in understanding how to achieve lower administrative costs while at the same time improving workforce productivity”, said Mr Peters. “Our discussion will focus on innovative, proven solutions that have helped both NASCO and OpenConnect customers achieve improved financial performance in the areas of claims auto-adjudication, adjustments and worker performance”.

The theme of America’s Health Insurance Plans Fall Forum 2011 is From Discussions to Action – Healthcare Reform Implementation and Your Plan’s Operations. For more information on Fall Forum 2011, please visit http://www.ahip.org/links/fallforum2011/.

About OpenConnect

OpenConnect is the leader in process intelligence and workforce analytics solutions that automatically discover, automate and improve service processes and optimize workforce productivity. Combining unparalleled experience and solution capabilities, OpenConnect enables our clients to more quickly address and adapt to today’s operational and competitive challenges. Learn more about OpenConnect at www.oc.com.

About NASCO

Formed nearly 25 years ago through a partnership among several Blue Cross and Blue Shield Plans,NASCO provides information technology solutions designed to ensure that Plan members’ insurance claims are paid accurately and efficiently. NASCO’s Plan customers benefit from an integrated claims processing system, a highly configurable membership solution and a multitude of performance-based services designed to improve operational efficiencies and reduce costs. Having processed over 1 billion claims, the NASCO Processing System is unsurpassed in the market for reliability, flexibility, scalability and operational performance. For more information, visit www.nasco.com.