“Healthcare Narrative Tracker Monitors Social Media to Understand Issues Driving Reform” Premiers on AHIP’s Hi-Wire Health IT Channel

Features Edward M.L. Peters, OpenConnect and Paul JJ Payack, Global Language Monitor

Dallas, TX August 3, 2010 - “Healthcare Narrative Tracker Monitors Social Media to Understand Issues Driving Reform” premiers today on the AHIP HI-Wire Health IT Channel. Hosted by AHIP’s Chip Nash, the video features Edward M.L. Peters, CEO, OpenConnect and Paul JJ Payack, president of The Global Language Monitor.

The video details how the Healthcare NarrativeTracker Index™ (NTI™) is the first product specifically designed to use social media-based monitoring to better understand the issues driving healthcare reform. Because the Healthcare NTI is based on the Internet and social medial discourse, it provides a real-time, accurate picture of what the public is saying about any topic related to healthcare, at any point in time. In addition, the Narrative Tracker Arc™ follows the rise and fall of sub-stories within the main narrative to provide a comprehensive overview of the opinions surrounding a single issue.

Just as the OpenConnect Comprehend solution provides an unprecedented view into a company’s workflows looking for process variations that drive inefficiency and waste, NTI tracks the ‘narrative’ of a subject, as well as projecting future trajectories or Arcs”.

“Tracking the issues driving healthcare reform provide an invaluable opportunity to examine those issues driving cost increases and in many cases, fraud, inefficiency, and waste. The predictive element of NTI also enables healthcare providers a better understanding of the impact various components of the reform will have upon the national economy,” said Edward M.L. Peters, OpenConnect CEO.

The analysis at the core of the discussion, completed in May 2010, details the various narratives surrounding Massachusetts Healthcare reform, a healthcare model which has been adopted in the Patient Protection and Affordable Care Act, more commonly known as the national healthcare reform bill. The objective is to study the results of and lessons learned from the implementation of Massachusetts Healthcare reform and to apply those lessons to the implementation process of the national healthcare reform legislation.

To view the video, please visit AHIP.

About OpenConnect

OpenConnect is the leader in process intelligence and analytics solutions that deliver event-driven intelligence to automatically discover workforce, process and customer variations that hinder operational efficiency. Armed with this information, executives can make the quick and incremental improvements that will increase process efficiency, improve employee productivity, reduce cost, and raise profitability. With a rich history of developing innovative technology, OpenConnect products are distributed in more than 60 countries and used by more than 60 percent of Fortune 100 companies. For more information on OpenConnect, visit   www.oc.com.

About the Global Language Monitor

Austin, Texas-based Global Language Monitor analyzes and catalogues the latest trends in word usage and word choices, and their impact on the various aspects of culture, with a particular emphasis upon Global English.

Since 2003, GLM has launched a number of innovative products and services monitoring the Internet, the Blogosphere, Social Media as well as the Top 25,000 print and electronic media sites. For more information, call 1.925.367.7557, or email to Paul JJ Payack, or visit www.LanguageMonitor.com.