AHIP Video examines how OpenConnect helped Blue Cross Blue Shield Minnesota improve its claims processing performance

Features Jay Levine of BCBS Minnesota and Edward M.L. Peters of OpenConnect

Dallas, TX July 26, 2010 - Driving Cost Reduction and Implementing Continuous Improvement in Claims Processing premiered today on the AHIP HI-Wire Health IT Channel. The interview is hosted by AHIP’s Chip Nash and the video features Jay Levine, senior vice president and CIO of Blue Cross Blue Shield of Minnesota (BCBSMN) and Edward M.L. Peters, CEO of Dallas-based OpenConnect. The video highlights how the OpenConnect Comprehend solution helps BCBSMN and similar organizations dramatically reduce costs and drive best-in-class claims automation rates by using process analytics that deliver event-driven intelligence.

The video examines in detail how OpenConnect’s Comprehend solution discovers the root-cause of process and workforce variations hindering claims processing performance. The discussion also focuses on the measurable insights that Comprehend delivers, thereby helping operational executives drive opportunities for cost reductions while improving performance and quality of service. Rapidly gaining insight into business processes means opportunities and best practices can be immediately replicated throughout the enterprise.

“BCBS Minnesota is a prime example of how an organization can use Comprehend’s event-driven intelligence to reduce costs and improve performance and quality of service. We are proud that OpenConnect has been a part of BCBSMN’s success and praise them for being an innovator and leader in providing affordable, high-quality healthcare,” said Edward M.L. Peters, CEO and author of  The Paid-for Option<, which describes how only through the application of innovation, technology, and evidence-based management can productivity be achieved.

To view the video please visit  AHIP Vidcast Series-OpenConnect with Blue Cross Blue Shield of Minnesota.

About OpenConnect

OpenConnect is the leader in process intelligence and analytics solutions that deliver event-driven intelligence to automatically discover workforce, process and customer variations that hinder operational efficiency. Armed with this information, executives can make the quick and incremental improvements that will increase process efficiency, improve employee productivity, reduce cost, and raise profitability. With a rich history of developing innovative technology, OpenConnect products are distributed in more than 60 countries and used by more than 60 percent of Fortune 100 companies. For more information on OpenConnect, visit   www.oc.com.