Edward M. Peters to Speak on the Applications of Workforce Intelligence to Healthcare

ORAHS 2009, July 12-17, Katholieke Universiteit, Leuven

Dallas, TX June 23, 2009 - OpenConnect CEO Edward M. Peters to speak on the application of advanced workforce intelligence techniques to Healthcare Applications at ORAHS 2009, the 35th International Conference on Operations Research Applied to Health Services to be held July 12-17, at Katholieke Universiteit, Leuven, Belgium.

Mr. Peters presentation will discuss the findings outlined in the paper “Business Process Discovery & Workforce Intelligence Techniques with Healthcare Applications”, co-authored with Professor Dr. Guido Dedene. Specifically, in contrast to traditional process and data mining, process discovery requires the combination of hybrid analysis techniques for the detection of process inefficiencies, the root causes for these inefficiencies and process improvements. Peters details cases studies in the field and concludes by discussing the discovery techniques utilized in the payer group of the healthcare sector, which is evolving from a reactive, episodic approach to process improvement to one based on facts and evidence.

Peters further elaborates on this strategy in his forthcoming book, The Knowledge Gap, Toward the Evidence-based Practice of Management, forthcoming later this year.

OpenConnect’s business process discovery and analytics solution, Comprehend, helps health care organizations significantly improve operations by al providing continuous, real-time views into the activities and variations that affect day-to-day operations.

Armed with this actionable intelligence, executives can “Stop Guessing and Start Knowing” and make the immediate improvements that increase process efficiency, improve employee productivity and raise profitability.

Many healthcare organizations have significantly improved operations with Comprehend. In recent deployments, OpenConnect Comprehend has resulted in savings of millions in cost savings to the customer -- in the first year.

About OpenConnect

OpenConnect business process discovery and analytics solutions deliver event-driven intelligence to automatically discover workforce, process and customer variations that hinder operational efficiency. Armed with this information, executives can make the quick and incremental improvements that will increase process efficiency, improve employee productivity, reduce cost, and raise profitability. With a rich history of developing innovative technology, OpenConnect's products are distributed in more than 60 countries and used by more than 60 percent of Fortune 100 companies. For more information on OpenConnect, visit www.oc.com.