OpenConnect Hosts ‘Effective Strategies for Streamlining Administrative Processes to Meet MLR Requirements’ Session at AHIP Institute 2012

WellPoint and OpenConnect to Discuss Targeted Improvement Initiatives Aimed at Lowering Cost and Improving Healthcare Value

Dallas, TX May 31, 2012 - OpenConnect, the leader in process intelligence and workforce analytics solutions and services, today announced that it will host a breakfast symposium at Institute 2012. OpenConnect CEO Edward M.L. Peters will be joined by Darren Ghanayem, WellPoint’s Vice President of Information Technology, in presenting Effective Strategies for Streamlining Administrative Processes to Meet MLR Requirements. 

In this informative session, Mr. Ghanayem will discuss WellPoint’s strategy and targeted initiatives in producing healthcare value, meaning lower cost and higher quality service to address Medical Loss Ratio (MLR). Central to the success of these initiatives, is the ability to measure the productivity and effectiveness of people and processes by leveraging OpenConnect’s Process Intelligence and Workforce Analytics solutions as the platform for the continuous improvement effort.

The MLR is creating significant challenges for health insurers. In his discussion, Mr. Peters will identify some of those challenges and demonstrate how eliminating waste and improving efficiency can lower administrative costs and improve service levels. Mr. Peters will also describe how OpenConnect has helped healthcare insurance organizations drive sustainable cost reductions and implement continuous improvement in claims automation and workforce productivity by leveraging its Comprehend solution.

OpenConnect will also be exhibiting in Booth 743 where you will be able to see how OC Comprehend has improved claims operations, auditing practices and membership and enrollment functions resulting in immediate cost savings and improved quality of service.

Institute 2012 will be held in Salt Lake City, Utah, June 20-22. For more information on Institute 2012, please visit http://ahip.org/Conferences/Institute2012/.

About OpenConnect

OpenConnect is the leader in process intelligence and workforce analytics solutions that automatically discover, automate and improve service processes and optimize workforce productivity. Combining unparalleled experience and solution capabilities, OpenConnect enables our clients to more quickly address and adapt to today’s operational and competitive challenges. Learn more about OpenConnect at www.oc.com.