OpenConnect Enters into Software Distribution and License Agreement with Iontas
Dallas, TX April 21, 2009 - OpenConnect, the leader in process discovery and analytics solutions to wring excess cost out of operations, has entered into a software distribution and license agreement with Iontas to incorporate Event Focus, their desktop analytics technology with Comprehend. Iontas is a global provider of business process optimization software, located in Austin, Texas and Letterkenny, Ireland.
OpenConnect business process discovery and analytics solutions deliver event-driven intelligence to automatically discover workforce, process and customer variations that hinder operational efficiency. Comprehend automatically captures details about interactions of employees and customers and links this work to process performance. Users are able to replay work events to see exactly what users and customers saw and did across systems and to interrogate process maps to gain insights into the root cause driving process variations. Armed with this information, executives can make the quick and incremental decisions that will increase process efficiency, improve employee productivity, reduce cost, and raise profitability.
The patented Iontas Event Focus technology captures end-user behavior and process steps as they are performed within and between software applications. The technology does not require integration to the software being used, enabling rapid, low-cost implementations. Chris Houck, Ph.D, vice president of product marketing for OpenConnect, said “Comprehend combines click stream technology with process analytics; Iontas’ technology enhances our ability to capture process steps and events in desktop environments.
IDC has recently highlighted OpenConnect Comprehend as helping managers ‘stop guessing and start knowing’ the true cost of their . work through advanced, transparent and non-invasive process analytics and forensics. Both Comprehend and Iontas products have delivered payback within six months of deployment saving customers millions of dollars annually.
Steve Williams, vice president, Sales for Iontas, said “We are pleased to supply our Event Focus technology to OpenConnect to help extend their Comprehend solution. Our goal is to help enterprises everywhere implement business process improvement initiatives and realize a rapid return on their investment”.
Iontas creates software that helps organizations analyze, manage and improve how workers use software applications to do their jobs. Installed on over 500,000 computers worldwide, Iontas’ Focus suite enables contact centers, back offices and enterprises to see precisely how software applications are used to implement business processes. With facts in hand, managers can make informed decisions about how to improve and manage their company’s business processes and software tools. Founded in 2000, Iontas is headquartered in Austin, Texas and Letterkenny, Ireland. More information is located at www.iontas.com.
OpenConnect business process discovery and analytics solutions deliver event-driven intelligence to automatically discover workforce, process and customer variations that hinder operational efficiency. Armed with this information, executives can make the quick and incremental improvements that will increase process efficiency, improve employee productivity, reduce cost, and raise profitability. With a rich history of developing innovative technology, OpenConnect's products are distributed in more than 60 countries and used by more than 60 percent of Fortune 100 companies. For more information on OpenConnect, visit www.oc.com.