OpenConnect Comprehend Business Process Intelligence and Analytics Software Increases Productivity, Promotes Job Creation

Organizations turn greater efficiency and profitability into job-creating activities

DALLAS, Texas March 21, 2011 - OpenConnect, the leader in business process intelligence and analytics software and services, today announced Comprehend 6, business software allowing organizations to measure workforce productivity as work is occurring and ensure workflow is generating maximum profitability.

Understanding production and profitability in traditional manufacturing environments is straightforward and well understood. But as the United States transitions from a manufacturing to a knowledge-based economy, identifying, tracking and measuring the profitability of a unit of work has become increasingly difficult. OpenConnect Comprehend 6 was designed to help business leaders who are dissatisfied with the lack of detailed information about the true cost and efficiency of their business processes gain insights into performance improvement.

Comprehend 6 allows operations executives to understand at a granular level the productivity of individual employees, departments or entire business units. The software’s new Workforce Productivity Solution Kit collects data directly from employee desktops, automatically examines the amount of time expended on each step of a particular process and looks at average task completion rates by task, by representative, by team and more.  Data is analyzed and reports show work time (what, how many, how accurately), idle time (time spent in what systems, not spent working); and compares high-productivity and low-productivity workers.  Findings are delivered to managers in a number of formats, including standard reports, dashboards and analytical workflows, allowing executives to identify best practices, business process inefficiencies and skill differences. 

For healthcare insurance providers specifically, Comprehend 6 includes the Healthcare Insurance Solution Accelerator Template. This solution accelerator kit contains pre-defined reports, dashboards and analytical workflows in the areas of Workforce Productivity and Auto-Processing (i.e. adjudication).  An easily customizable solution template allows Healthcare Insurance companies to quickly start understanding their cost drivers and identify opportunities to improve their business based on industry standards and best practices.

Also new in Comprehend 6 is an Auto-Adjudication Solution Kit. Designed for those organizations whose business includes claims processing, Comprehend’s Auto-Adjudication feature illustrates the business impact to pended claims by pend reason, customer, provider or any of a number of other attributes.  This solution accelerator kit contains pre-defined reports, dashboards and analytical workflows to understand for each claim type what the cost of manually adjudicating the claim is, as well as the business value of automating adjudication.  Additional reports focus on which employees are driving manual work, adjustments and other costs into the claims operations, as well as larger process inefficiencies that are impacting overall productivity. 

“Increasing the productivity of knowledge and information workers is a key management challenge in the current economy,” said Edward M.L. Peters, CEO, OpenConnect. “Our customers typically recoup the solution investment within the first year of deployment, and often fund the investment from productivity savings themselves. This is increased profit that can be saved or invested in new job creating activities.”

Pricing and Availability
OpenConnect Comprehend 6 is available immediately. Pricing is dependent upon configuration.

About OpenConnect

OpenConnect is the leader in process and workforce intelligence solutions that automatically discover, automate and improve your business processes and optimize your workforce productivity. Combining unparalleled experience and solution capabilities, OpenConnect enables our clients to more quickly address and adapt to today’s operational and competitive challenges. Learn more about OpenConnect at www.oc.com.

Media Contact
Greg Wise
Weber Shandwick, for OpenConnect
512-794-4716
gwise@webershandwick.com