OpenConnect Becomes Oracle PartnerNetwork (OPN) Gold Level Partner

Dallas, TX January 3, 2012 - OpenConnect, the leader in process intelligence and workforce analytics software and services, today announced that it has become a Gold level member in the Oracle PartnerNetwork (OPN). By attaining Gold Level membership, Oracle has recognized OpenConnect for its commitment to strengthening its process intelligence and workforce analytics technology solutions to better meet the needs of its customers.

Attaining Gold status with Oracle represents a mutually beneficial partnership. Gold status provides OpenConnect the ability to develop specializations that create further differentiation in the marketplace while assuring Oracle of valued partner of Oracle-based technology solutions.

“Attaining Gold level status shows our commitment to provide our customers technology interoperability that reduces time to value for our solutions,” said Edward M.L. Peters, CEO of OpenConnect. “Our Comprehend solution has successfully proven its value by allowing organizations to gain visibility into their processes, eliminate work, and improve financial performance.”

The OpenConnect Comprehend solution automatically discovers, automates and improves service processes and workforce productivity. The Comprehend solution includes:

• Comprehend Workforce Reporting and Analysis provides real-time metrics into worker productivity and operational inventory.
• Comprehend Workforce Intelligence provides event-based analytics on the exact productivity and costs due to manual work.
• Comprehend Process Intelligence provides a complete view of the end-to-end process to quickly pinpoint and resolve rework and process bottlenecks.
• Comprehend Automation provides “virtual examiners” to automate manual processes and free human capital to focus on improving service levels.
• Comprehend Customer Intelligence provides a detailed view of the entire customer process and experience to pinpoint specific areas of improvement.

About OpenConnect

OpenConnect is the leader in process intelligence and workforce analytics solutions that automatically discover, automate and improve service processes and optimize workforce productivity. Combining unparalleled experience and solution capabilities, OpenConnect enables our clients to more quickly address and adapt to today’s operational and competitive challenges. Learn more about OpenConnect at www.oc.com.