SOLUTIONS INDUSTRIES SERVICES TECHNOLOGY PARTNERS NEWS/EVENTS COMPANY

Government

OpenConnect Comprehend provides government agencies unprecedented process visibility and quantifiable metrics to make quick, incremental improvements to increase operational efficiency. Whether ensuring compliance, improving improper payments, financial reporting or claims backlog, Comprehend is in the forefront of technology enabled business process improvement.

Challenges

The growth of information across government coupled with these uncertain economic conditions continues to accelerate the requirement to control costs, increase efficiency and improve compliance.

Government agencies face enormous challenges in attempting to prevent improper payments caused by fraud, waste and abuse which will surpass $110 billion this year. Disability claims backlog continues to increase and compliance related initiatives struggle to effectively meet reporting, financial and regulatory requirements.

Solution

Comprehend is event-based intelligence software with automated process discovery and analytics capabilities that will identify inefficiencies in payment systems and business processes, streamlining procedures, pinpointing cost savings, and increasing efficiency and workforce effectiveness.
  • Comprehend Workforce Intelligence provides valuable insight into the precise nature of the ‘work’ actually performed. OpenConnect customers use Comprehend for process efficiency by identifying improvements that can be implemented through changes in policies, modifications in best practices, and automation.
  • Comprehend Process Intelligence provides an unprecedented view of the end-to-end processes to quickly define and resolve rework and process bottlenecks. OpenConnect customers use Comprehend in business transformation, business process re-engineering and business process improvement initiatives.
  • Comprehend Customer Intelligence provides a detailed view of the entire citizen or virtual worker process to pinpoint specific areas of improvement. It is designed to help you gain the needed visibility to optimize all customer-facing operations as well as optimize the customer experience.

Benefits

OpenConnect Comprehend enables government agencies to reduce costs and:

Key Customers Include:

Case Studies:

  • Comprehend recognizes $52 million in net savings over three years in the retail banking division of a leading financial institution.

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