CommunicationsTelecom and Communications service providers use Comprehend to improve first call resolution reducing churn and increasing quality of service and the customer experience, resulting in immediate cost savings and increased average revenue per unit (ARPU).
Telecom and Communications service providers are continually seeking ways to resolve service delivery issues in order to reduce costs and improve customer satisfaction within call centers, back office and self service operations.
The OpenConnect Comprehend solution discovers and analyzes business processes in ways no other solution can. Comprehend exposes the details of service delivery issues required to reduce costs and improve customer satisfaction within call centers, back office and self-service operations.
OpenConnect Comprehend provides quantifiable results to improve first call resolution, quality of service and customer experience. Comprehend provides the details to help you understand exactly what is happening deep in the details of your service delivery processes that are driving costs, bleeding revenue and reducing customer satisfaction. First Call Resolution rates can quickly be improved yielding immediate benefit in:
Key Customers Include: