Financial ServicesFinancial Service organizations use Comprehend to improve call mitigation, speed to resolution, and the customer experience, resulting in immediate cost savings and increased profitability.
In this uncertain economic climate, Financial Service institutions are continually seeking ways to reduce costs and improve customer satisfaction within call center, back office and self-service operations. Cost reduction could come from one of two areas: improve the speed (productivity) of service; or improve the quality of service, and thus reduce failure demand. Revenue increases are driven directly through improvements in customer retention.
OpenConnect Comprehend provides quantifiable results to improve first call resolution, quality of service and customer experience. Comprehend will provide the insights into the issues and root causes, as well as the metrics quantifying the value associated with each issue. As examples:
Key Customers Include: