New at OpenConnect

            First Contact Resolution

Learn how Contact Centers use OpenConnect Comprehend to improve first call resolution reducing churn, and increasing quality of service and the customer experience, resulting in immediate cost savings and revenue increases.

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Read the latest IDC case study about a major mid-western health care insurer using Comprehend to improve claims processing productivity.

International Data Corporations's new white paper highlights how OpenConnect Comprehend’s helps managers ‘stop guessing and start knowing’ the true cost of their work through advanced, transparent and non-invasive process analytics and forensics.

Spotlight – Healthcare Insurance

View the AHIP video featuring Jay Levine, SVP & CIO of BCBSMN, discussing how OpenConnect Comprehend is helping reduce costs and improve claims processing performance.

NarrativeTracker Index, the first social media tool designed to monitor public opinions on healthcare...read more.

Read what industry experts and the media are saying about the Paid-for Option

News & Events

08.23.10

OpenConnect to Exhibit at NACDS Pharmacy & Technology Conference

08.17.10

Concern about Keeping One’s Insurance and Rising Healthcare Costs Soar According to Healthcare NarrativeTracker™

08.05.10

OpenConnect Appoints Steve Estrada, Senior Vice President of Strategic Marketing and Services

08.03.10

“Healthcare Narrative Tracker Monitors Social Media to Understand Issues Driving Reform” Premiers on AHIP’s Hi-Wire Health IT Channel.

08.02.10

Patricia A. Gunn Joins OpenConnect Senior Vice President, Healthcare & Insurance Sales

07.26.10

AHIP Video examines how OpenConnect helped Blue Cross Blue Shield Minnesota improve its claims processing performance