Enterprises are continually looking to increase the efficiency and productivity of their workforce. However, as the nature of work has changed, most means of measuring productivity haven’t. How you define and measure work – whether that work is performed by employees, by customers via self-service, or by fully automated systems – matters.

Comprehend provides unprecedented workforce intelligence. It gathers data by collecting every user interaction, every click stream or keystroke across multiple channels/systems (mainframe, web, client server, logs, etc) and converts this stream into event data. Our analytics aggregates this data and produces continuously updated reports and dashboards.  You can drill down into the details of each step in the work event and can also look at the entire history of an individual transaction. We provide measures of true productivity, efficiency, and rework across the lifecycle of the work – not just on a transactional basis. Understand the root cause of rework with actionable data on how to improve your workforce and processes. Learn more about Workforce Intelligence…