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OPENCONNECT CUSTOMER SERVICE CONTINUES TRADITION OF EXCELLENCE: NEAR-PERFECT RATINGS IN EVERY CATEGORY
From overall handling of cases to technical expertise and timeliness, OpenConnect customers give rave reviews.

DALLAS, TEXAS (June 29, 2005) - OpenConnect Systems, Inc., the pioneer of secure mainframe-to-web solutions, today announced the latest results of its continuous customer survey process, and they again showed near-perfect customer satisfaction ratings in every category.

The survey also showed that some customers are happy to express their level of satisfaction with OpenConnect and its customer service process. A recent survey respondent from Ford Motor Company said: "In 22 years in the business I have never received better support from any other vendor. You folks rock!"

In an effort to maintain the highest customer service by constantly listening to its customers, OpenConnect conducts satisfaction surveys tracking every customer's technical support experience in real-time. Each time a customer calls the company and a technical support question is resolved, a customer satisfaction survey is automatically generated and sent by OpenConnect's state-of-the-art CRM system. This case-by-case, real-time surveying process ensures that OpenConnect always has a pulse on individual and collective customer satisfaction.

The surveys ask customers to rate how their case was handled, including: how quickly they were serviced; the timeliness of their problem-resolution process; the technical expertise of OpenConnect's support staff; and the overall satisfaction of their support experience. Customers are also given the opportunity to provide comments.

On a scale of one to five, with five being the highest satisfaction, OpenConnect customer service has averaged scores ranging from 4.82 to 4.95. In one quarter the company scored a perfect 5.0. In addition to customer feedback, OpenConnect also tracks other statistics that are direct contributors to the support process, such as call answer speed and average problem resolution time. In an age of automated telephone prompts and long on-hold wait times, OpenConnect prides itself on maintaining an exemplary average answer speed – a statistic that has ranged from 7 to 11 seconds over the past 12 months. The latest survey was in line with others: nearly perfect.

Here's what other OpenConnect customers are saying about the company's customer support:

"Thanks for the quick response and continued great support." – One of the world's largest IT consulting organizations.

"Always helpful, even when the answer is not OpenConnect related." - A leading automobile manufacturer based in Michigan.

"Excellent support for a tough problem…fast, clear, concise response." – A large property insurance company.

"As always, your technical support staff was helpful and courteous." - A leading document technology, products and services company.

"This isn’t a surprise – it's more of an affirmation of what we've been seeing for some time now," said Ed Peters, OpenConnect's CEO. "We've made a commitment to build and maintain our support department to the highest standards by retaining qualified, knowledgeable technicians, as well as sophisticated software and equipment. The success of that commitment is proven in the results of our customer service surveys."

About OpenConnect Systems, Inc.
OpenConnect is the premier supplier of secure Mainframe-to-Web solutions for Global 2000 organizations. The company's Mainframe2Web Secure Solution Series provides companies with cost effective, secure access to critical business information and applications within mainframes. By providing customers, partners and employees with secure access to mainframe data, organizations can significantly increase productivity, information sharing and revenue generating opportunities. OpenConnect's Mainframe2Web Secure Solution Series consists of Secure Access Solutions (WebConnect, WebConnect SSO), Mainframe2Web Development Tools (eXtremeVista and Visual3270) and Web Services Development Tools (xmlConnect). The company's products are distributed in over 60 countries and used by more than 60% of Fortune 100 companies. For more information on OpenConnect, visit their website at www.oc.com.