The OpenConnect Comprehend solution visually depicts work processes as they actually occur. Comprehend passively captures all of the information in the various interactions between people and IT systems. This results in a factual model showing volumes, time frames, efficiency and effectiveness of any business process. Leveraging our Intelligence Mining Framework, Comprehend Process Intelligence has provided organizations an unprecedented view of the end-to-end processes to quickly pinpoint and resolve rework and process bottlenecks, identify best practices, and identify policy violations. You can focus on your business process from any perspective including that of employees, customers, and agents.

Healthcare Insurance organizations have used Comprehend to improve claims operations, operational first pass rates, and audit practices. Financial services organizations have used Comprehend to improve first call resolution, call mitigation and customer satisfaction. Whatever your specific requirement is, Comprehend ultimately answers the questions….what are the root causes driving process variations? ….. and how do your costs correlate with the effort expended and the tasks that are accomplished. Learn more about Process Intelligence ….